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Support Home Using FullStory Using FullStory Everything you need to begin recording, searching, and understanding each user’s experience on your site. Common Questions How do I get FullStory up and running on my site? Does FullStory work with my complex site? When will I start to see recordings in my FullStory account? What defines a session in FullStory? How do I change my plan? What happens if I hit my quota before the end of the billing cycle? What are clips in FullStory? How do I know if I've already watched a session? Can I autoplay all sessions from a segment? Why aren't my newest sessions available in search? Can I save searches that I use frequently (create a segment)? Can FullStory show me visualizations of my data? Can I create and visualize user funnels? Can I graph the size of a customer segment over time? Can FullStory show me my most engaged users? Can FullStory show me the most common referrers for my segment? Can FullStory visualize the performance of my UTM link parameters? Can FullStory tell me what the top browsers are for my segment? Can FullStory show me where customers are experiencing errors? Can FullStory show conversions? Can FullStory show only new visitors? How do I invite someone to our account? What user roles are available for FullStory teammates? Can I share a segment with my team? How do I share notes or session links with my team? Can I share a session link with someone outside of my account? How does FullStory handle multi-tab browsing sessions? Can I customize that adorable avatar? Can I download FullStory sessions for use outside the app? Does FullStory support Single Page Apps? Why isn't the video on my site showing up in playback? Why is my bounce rate different in Google Analytics? Why do some sessions say "online" while others have a timestamp? What timezone is used in the playback timeline? What browsers are currently supported by FullStory? Does FullStory record the specific browser version used during a session? Is it possible to rate-limit or sample usage data instead of getting everything? Can I block unwanted sessions by IP address or User-Agent or bot? Can I disable recording for a specific domain? Can I disable all recording? What is this note from FullStory Helpbot in my Highlights stream? Does FullStory integrate with any customer support tools? Should I be concerned about the privacy of my customer data? Will FullStory's script slow down my website's load time or otherwise affect performance? When do users show in the "Signed-up" segment? Does FullStory tell me how many people match my search query? Can I add date and time constraints to my searches? Can I pass additional data points into FullStory? Can I exclude sensitive data from FullStory? Can I install the FullStory script on multiple sites? Does FullStory work with mobile web apps? Does FullStory work with my native mobile apps? Can FullStory capture content that is presented in iframes? Why are my Google Maps marker tiles rendering as grey boxes during playback? Can I see screen resolution in playback? Do you record Flash objects? Does FullStory have heatmaps? How do I exclude elements in FullStory? How do I identify and instrument specific buttons and controls to record? Will I be able to block specific recordings? Can I block or allow session recordings based on geography? Where can I find my API key? What is a seat and how many do I get? Does FullStory offer any Single Sign On options? How do I switch between two separate FullStory accounts? I'd like to try FullStory. Is a free trial available? Does FullStory have reduced pricing for new startups? Why doesn't FullStory accept free email addresses? What happens when FullStory undergoes updates? How can I ask questions, report a bug, or provide feedback? Where can I find my invoice? My accountants asked for a W9. Do you have that? Can I export the list of users from my search results? Will anonymous users be recorded? User Guides Getting Started with FullStory Getting Acquainted with OmniSearch Rage Clicks, Error Clicks, and Dead Clicks Page Insights User Guide Building a search with Inspect Mode Using FullStory Go Live Introduction to Searchies Sharing Sessions with Guests FullStory Free Edition Updating your FullStory Plan Suspicious Activity Overview FullStory v. 3 Search Guide Measuring Bounce Rate with FullStory Tracking Marketing Efforts in FullStory