Help Scout - Docs

If you're using FullStory and HelpScout Docs, you can add FullStory to Docs to see exactly how users are interacting with your documentation. We'll walk through how to set it up and some common searches you might use within FullStory.

(And if you haven't already seen it, check out our FullStory <> HelpScout integration).

Set up

To install FullStory in Docs within HelpScout, do the following:

  1. Within HelpScout, go to Manage > Docs
  2. Select the Docs site you wish to update
  3. Click Custom Code on the left sidebar
  4. In the "Insert <head> Code" section, paste your FullStory recording snippet, like so.

That's it! Once you save the configuration, FullStory will load on all new page loads, and you'll be able to see visits from users to your help site.

Note: as long as your help site has the same TLD-1 domain as your main site (e.g. and, visits to your help site and main site will appear in the same session.

Useful searches for HelpScout documentation

To limit your search to visitors to your documentation, add an event filter for Visited URL (host) that matches that of your help site:

View visitors on your help site who have emailed support from within your documentation:

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