The privacy of your customer data is a shared responsibility. FullStory diligently ensures that your customer data is securely stored and accessible only to you. In addition, we provide you a tool to easily exclude sensitive customer information.
Within Settings you’ll notice an area called Privacy. You can add elements to the Excluded Elements list to block any data from those HTML elements from ever being captured. Excluded data never leaves your customers browser, which is exactly what you want.
Alternatively, you can make a class impossible to record no matter what by using .fs-hide.
Just add the fs-hide class name to any element you want to hide.
<input class="ccnum fs-hide">
This uses the exact same code as the configuration in the settings page, but lets you do it directly in your own code/html. That means the exclusion includes any child elements, so you can do things like this:
<form class="fs-hide" id="payment"> <input class="ccnum"> <!-- etc --> </form>
We pre-populate the exclusions list with industry standard HTML for fields like:
You can find the exclusions list by clicking on Settings > Privacy.
You'll want to double check how your company has coded these sensitive fields. If your input fields have different CSS naming conventions, you'll need to add them to the exclusions list.
alt) of excluded elements will be excluded. Any HTML attributes—except those listed above—of the excluded elements will still be recorded (though they won't be visible in the FullStory UI during playback). Take for example the following:
<div class="fs-hide" data-secret="abracadabra">Your secret is abracadabra</div>
Your secret is abracadabrawill not be recorded. However, the text
<div class="fs-hide" data-secret="abracadabra">will be recorded.
Account admins can use Inspect Mode to easily identify text fields and other areas where customers will enter sensitive information, so that those elements will never be recorded by FullStory.
Using the Inspect Mode feature, find the element within your page, then click Exclude Element. The CSS selector you chose will automatically be added to your excluded elements list.
FullStory records the user interface (UI). The only method FullStory uses for recording the UI is by tracking the DOM structure and any changes to it. This means:
Element exclusion, therefore, operates at the DOM level. This means:
If you have any additional questions, feel free to reach out to email@example.com.
The FullStory team awaits your every question.Contact Us