Updating your FullStory Plan

If you are interested in changing your plan, please contact your Account Executive or support@fullstory.com to learn more.

Note, if you're changing from a paid plan to a free plan, you can lose settings and data. Please read the specific details.

Can I update the billing contact or information in my account?

Yes! Navigate to Settings > Subscription to edit your company and billing details. 

Does FullStory provide invoices?

Yes! Navigate to Settings > Subscription to find your past and upcoming invoices. Read more about invoices here.

What if the pricing has changed since I signed up? 

Pricing does change occasionally, and you might find yourself on the sweet end of a grandfathered deal. If we make changes, you'll keep what you had in a Continuity PackYou can keep that plan as long as you like, but once you make a change we won't be able to switch you back to your old plan.

Can’t find what you’re looking for?

The FullStory team awaits your every question.

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