You've got sessions - now what?

Woo-hoo! Your FullStory recording snippet is successfully installed on your site, and you're ready to start using session replay to stay close to your customer's experience.

Here's a short list of things to explore next:

Try your hand at Search

See the big white box at the top of your screen in FullStory? That's OmniSearch.

OmniSearch lets you easily search for sessions related to specific people or other key data points.

To get started, click anywhere in the OmniSearch input box. FullStory will show a list of suggestions. Pause for a moment to take it all in. These are many of the available data points you can use to search across your sessions in FullStory (although there are plenty others you can discover by clicking the “More…” buttons).

Next, start typing the word "clicked" in the OmniSearch input box. FullStory's suggestive search will narrow until it only shows you search criteria related to clicking. Typing into OmniSearch, as an alternative to clicking menu items, is a great navigational tool for the more keyboard-oriented among us.

Now, click on the suggested "Clicked anything" prompt.

The results are all of the recorded sessions where your customers or visitors have clicked on anything while navigating your site or web application.

Nice work! You've got your first search under your belt.

Get ready to save your first segment, or visit the Search Guide to learn more about OmniSearch.

Save your first segment

From your OmniSearch results, the next step is to save your first segment.

Saving segments is helpful for any searches you use frequently because you can revisit them later without needing to rebuild your search.

Click the "Save segment…" button and give your segment a name you'll remember, like, for example, People Who Clicked Things.

Click "Save segment" to complete the segment creation.

Bam! Now you've got your first custom segment in FullStory. Your new segment will show up in the left-hand navigation under the "My segments" section.

Add a segment to your FullStory Digest email

Now that you have sessions recorded, you'll automatically start receiving a weekly FullStory Digest email with summary statistics for your recorded data.

Out of the box, that email includes stats for common segments like Everyone, Mobile, New this week, Rage clicked recently, and Signed up.

You can also include your favorite segments in your digest email.

To see how this works, view your newly created custom segment and click "Add to digest" in the top-right corner of the results table.

Now your custom segment has been added to your FullStory digest.

Navigate to Settings > Profile > FullStory Digest to see all of the segments included in your digest and to further customize the segments included in your email.

Learn to navigate Playback

With your basic FullStory housekeeping complete, it's a great time to dive in and watch some sessions.

From any segment, view the sessions list and hit the play button for any sessions to start session replay.

In playback mode, you can:

  • Watch a customer's experience from their point-of-view
  • See the detailed event stream including searchable clicks, navigations, and more
  • Learn what browser, User Agent, or viewport size is related to a session
  • Pause playback
  • Change the speed of playback
  • Choose to skip / or not skip inactivity
  • Toggle into Full Screen mode
  • Click "Share" to make a Note about something remarkable that you notice during playback

Need some big-picture ideas and inspiration about how to make the most out of session replay? Check out The Definitive Guide to Session Replay.

Well done! Now that you know how to search, segment, and replay sessions, you've got all of the basic skills you need to wield the power of FullStory to answer questions about your customer experience.

Can’t find what you’re looking for?

The FullStory team awaits your every question.

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