Using the "Report a bug" feature in FullStory

With the "Report a bug" feature, you can copy the content of notes and all other session metadata for easy pasting into any external tool you use for tracking bugs and projects. 

How to "Report a bug" in FullStory

There are a couple places you'll find the "Report Bug" session metadata. Clicking on the “Report Bug” link is all that's required to pull up the “Report a bug” modal. 

  1. Each item in your Highlights in FullStory feed contains an additional “Report Bug” link at the end of the existing list of “Send to” integration links. If no integrations are enabled, the “Report Bug” link will appear by itself.

  2. The same “Report Bug” link also appears in the event list whenever you've made a session note during session playback. Find the shared note in your event stream. It's a big green block. Look for "REPORT BUG" and click it to pull up the data.
Just find the shared note in your event stream. It's a big green block. Look for "REPORT BUG" and click it to pull up the data.


Copy/paste session metadata where you need it

Once you've got the "Report a Bug" modal, you can copy the session metadata by clicking the blue “COPY” button inside the "Session Metadata" text box. The content of the text box will be copied to your clipboard, and you’ll see a “Metadata copied” success status message.

Session metadata you get when reporting a bug

Session metadata is a snapshot of what was happening at any given moment in a session replay. There is also a session link to the exact moment you want to share included. When you click Report Bug you'll trigger a modal that provides the following information:

  • A link to the FullStory session replay/session recording at the moment the problem occurred.
  • Any notes you took and when they were created
  • The page URL on which the problem happened
  • IP address, Country, City
  • UserAgent data — E.g. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.167 Safari/537.36
  • Referrer information
  • Viewport — E.g. 1440px (w) x 780px (h)

Note, if you're using Jira, BugSnag, or Trello you can directly integrate with those tools instead of using this link.

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