Can I block or allow session recordings based on geography?

Yes. We allow limited filtering of sessions by geographic region as a part of the Pro Edition.

To take advantage of this feature, navigate to Settings > Recordings & Exclusions and scroll down to Record by geography. 

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You can create either a safe list or a block list. Your options are:

  • Record from Everywhere: This is the default setting. All sessions will be recorded, unless they are blocked for another reason (i.e. IP blocking, Domain blocking, or User Agent blocking)


  • Only Record from these Regions: (Safe List) Sessions from regions NOT represented on this list will NOT be recorded. You must add all of the regions you wish to record to the list. 


  • Never Record from these Regions: (Block List) Sessions from regions NOT represented on this list WILL be recorded. Only add regions that you DON'T want to record.

Once a region has been added to the safe or block list, you can click on it to see a list of all countries included in that region. Hover over a region to get the option to remove it from your list.


Notes on how geographic recording works

We know where a session has been recorded because Google provides us with the country code for most requests. There are a few exceptions to how accurate your block or safe list will be:

  • Google may not be precise in the location they provide.
  • We do not always receive a country code. In these cases, the recording will be from "Unknown" location.
    • When using the "Only record" (Safe List) method, FullStory will NOT record unknown clients
    • When using the "Never record" (Block List) method, FullStory WILL record unknown clients

Given these caveats, we can't recommend using this feature to guarantee compliance with legal or security requirements. 

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