Can I block or allow session recordings based on geography?

Yes. We allow limited filtering of sessions by geographic region as a part of the Pro Edition.

To take advantage of this feature, navigate to Settings > Recording and scroll down to Record by geography. 

You can create either a safe list or a block list. Your options are:

• Record from Everywhere: This is the default setting. All sessions will be recorded, unless they are blocked for another reason (i.e. IP blocking, Domain blocking, or User Agent blocking)

• Only Record from these Regions: (Safe List) Sessions from regions NOT represented on this list will NOT be recorded. You must add all of the regions you wish to record to the list. 

• Never Record from these Regions: (Block List) Sessions from regions NOT represented on this list WILL be recorded. Only add regions that you DON'T want to record.

Once a region has been added to the safe or block list, you can click on it to see a list of all countries included in that region. Hover over a region to get the option to remove it from your list.

Notes on how geographic recording works

We know where a session has been recorded because Google provides us with the country code for most requests. There are a few exceptions to how accurate your block or safe list will be:

• Google may not be precise in the location they provide.
• Users may use a VPN or tunnel to access the internet, in which case their IP can report a different location (e.g. their corporate HQ) and we will record that reported location.
• We do not always receive a country code. In these cases, the recording will be from "Unknown" location.
  • When using the "Only record" (Safe List) method, FullStory will NOT record unknown clients
  • When using the "Never record" (Block List) method, FullStory WILL record unknown clients

Given these caveats, we can't recommend using this feature to guarantee compliance with legal or security requirements.