What happens if I hit my quota before the end of the billing cycle?

When you reach your quota, you stop recording sessions.

We don't believe in charging overages and would hate for you to be responsible for ensuring you switch off your recording to avoid additional costs.

On the first day of every billing cycle your quota is reset. As you rack up sessions and near your threshold, we'll raise a few warnings in the app and send you an email to let you know that you're getting close to going over your quota. This gives you the opportunity to upgrade (yay!) or do nothing. 

Once you've recorded your full quota (full disclosure: we give you a little spill over from your official plan number), we'll display a notification in the app and send you an email that let's you know your recording has stopped. 

You'll still be able to login and access your recorded sessions as normal. You won't have any new sessions flowing in until the reset date. The sessions that occurred after recording stopped are not recoverable. We stop recording so we don't have them for you.

Under Settings > Subscription, you can see your quota reset date so you know how long you'll be twiddling your thumbs before you get new sessions recorded.

Under Settings > Profile, Admins can choose to turn quota warning emails on or off.

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