FullStory as Data Controller vs. Data Processor

It is important to note that FullStory is acting both as a Data Controller and as a Data Processor within the realm of GDPR compliance. 

We are a controller with respect to our visitors and customers interacting with any domain within our control (e.g. www.fullstory.com, app.fullstory.com, help.fullstory.com, blog.fullstory.com, etc.). 

We are a processor (and occasionally a subprocessor) with respect to the end users whose data FullStory receives: our customers’ users.  Sessions that are recorded and stored in your FullStory account fall under FullStory as Data Processor. 


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