Shannon Morgan
Hey Fullstory Community! đź‘‹ I've been a Fullstorian since May 2025. I manage our Research Operations, which means I focus on making sure our team's research is efficient and impactful. I'm also a Community advocate. I'm here to listen, connect, and champion all of you! Excited to learn and grow with this amazing community!
Posts
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What signals do you monitor to ensure monetization isn't killing long-term retention?
Have you ever seen a feature make money but kill the game? What is the key behavioral signal you monitor to ensure a monetization feature is enhancing, rather than harming, long-term user engagement?
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What part of the travel journey do you feel is the most 'broken' for users right now?
What part of the travel journey (discovery, booking, post-trip) do you feel is the most 'broken' for users right now?
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What’s the hardest compliance rule you’ve had to design around?
In digital finance, there's a constant tension between rigorous security/compliance checks and a fast, frictionless user experience. Do you have an example of a time a compliance rule actively made...
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Discussion: Friction points in the checkout flow
What's the most frustrating or weirdest issue you're currently tackling in your checkout flow?