Customer Engagement Overview Dashboard

Any company focused on customer loyalty needs to deliver a positive customer experience to win, retain, and expand customers. To start to improve that experience, it is critical to have clear visibility into how your customers are currently engaging with your site.

Follow these Recipes to build valuable Dashboard Cards in FullStory that quickly unlock insights and answer high priority questions about your users’ digital experience.

Example Dashboard Cards:

Session Volume by Device Type

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Top Level Metric Trends

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Most Clicked on Page for New Users

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Engagement by Browser

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Types of Questions Answered:

  • What does overall usage from typical users on my site look like?
  • What are the most common things my newest users engage with?
  • How many times does a user click in an average session? 
  • What’s the average number of sessions per user for our most loyal users?
  • How does engagement vary by browser on specific pages?

Want more help? Check out our On-Demand Dashboards Training.

 

 

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