Help Center Dashboard

Build a dashboard in Fullstory to understand how users are engaging with your Help Center in a whole new way.

Follow these Recipes to build valuable Dashboard Cards in Fullstory that quickly unlock insights about the overall performance of your Help Center content. 

Types of Questions Answered:

  • Which users are most engaged with your Help Center content?
  • Which articles get the highest number of page views by unique users, and how far down on the page are users scrolling?
  • How many users contact your Support team after reading your Help Center content?
  • What types of keywords do users search for most frequently in your Help Center?

Want more help? Check out our On-Demand Dashboards Training.

% of Users Visiting Your Help Center
% of Users that Have Visited Help Center
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Average Scroll Depth for Help Center Articles
Average Scroll Depth for Help Center Articles
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Help Center DAU by a Custom User Attribute
Help Center DAU by Seat Permissions
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Support Ticket Deflection Funnel
Support Ticket Deflection Funnel
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Top Search Terms
Top Search Terms
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Top Help Center Articles
Top Help Center Articles by Unique Users
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