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Top Search Terms

Use a Metric to understand what specific keywords your users search for the most in your Help Center.

Ingredients

  • Segment: Everyone
  • Event: Change events for your Help Center's search bar
  • Option: Group by Text

Instructions

  1. The Everyone segment is already saved by default in your FullStory account.
  2. Create and save a Metric called “Top Search Terms,” using the Metric count of events when clicking on your Help Center’s search bar.
  3. Set the time period to the past 30 days and apply the Everyone segment.
  4. Group by the property Text to see what text your users are entering into your Help Center’s search bar.
  5. Click play to watch related sessions.

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