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Top Search Terms

Use a Dimensionality card to understand what specific keywords your users search for the most in your Help Center.

Ingredients

  • Segment: Everyone
  • Metric: Count of change events for your Help Center's search bar
  • Dimension: Group by Text

Instructions

  1. The Everyone segment is already saved by default in your FullStory account.
  2. Create and save a Dimensionality Dashboard Card called “Top Search Terms,” using the Metric count of events when clicking on your Help Center’s search bar.
  3. Set the time period to the past month and apply the Everyone segment.
  4. Group by the dimension Text to see what text your users are entering into your Help Center’s search bar.
  5. Click to view details on any Dashboard Card to watch related sessions.

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