Top Search Terms
Use a Dimensionality card to understand what specific keywords your users search for the most in your Help Center.
Ingredients
- Segment: Everyone
- Metric: Count of change events for your Help Center's search bar
- Dimension: Group by Text
Instructions
- The Everyone segment is already saved by default in your FullStory account.
- Create and save a Dimensionality Dashboard Card called “Top Search Terms,” using the Metric count of events when clicking on your Help Center’s search bar.
- Set the time period to the past month and apply the Everyone segment.
- Group by the dimension Text to see what text your users are entering into your Help Center’s search bar.
- Click to view details on any Dashboard Card to watch related sessions.
