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Daily Active Users of your Help Center by a Custom User Attribute

Use a Metric Trends card to understand what type of users are engaging with your Help Center based on a custom user attribute that your team passes into FullStory via a call to FS.identify or FS.setUserVars

Ingredients

  • Segment: Everyone, or a custom segment that excludes internal users
  • Metric: Count of unique users that visited your Help Center’s domain
  • Dimension: Any custom user attribute that your team passes into FullStory via FS.identify or FS.setUserVars

Instructions

  1. The Everyone segment is already saved by default in your FullStory account.
  2. Create and save a Metric Trends Dashboard Card using the Metric count of unique users who visited your Help Center domain.
  3. Set the time period to the past month and apply the Everyone segment.
  4. Group the data by any user attribute that your team passes into FullStory via a call to FS.identify or FS.setUserVars. In this example, we’ve opted to group by a custom user attribute called SeatType to understand which user roles are engaging with our Help Center content the most. 
  5. Click to view details on any Dashboard Card to watch related sessions.

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