Finding more examples of the same error


Only one customer has reported this error. I need more examples to troubleshoot.

When you only have one instance of an error, it can be hard to know where to start in troubleshooting the issue. Use FullStory to find more users with the same environment or similar navigation path. 



  1. Your support agent sends you a FullStory session link where a customer reported an error.
  2. Click into the link and view the session details and user agent string at the top right of the page. 
  3. Search for Any activity including the same environmental factors as the error you're investigating. Options include:
    • Device: Desktop, Mobile, Tablet, Robot, Unknown 
    • Browser: Chrome, IE, Microsoft Edge, Firefox, Safari, Opera, Robot, Mobile App, Yandex, Unknown
    • Operating System: Windows, OS X, Chrome OS, Android, iOS, Linux, Windows Phone, Robot, Unknown
    • Display Width: was, was not, was less than, was greater than, was at most, was at least
    • Display Height: was, was not, was less than, was greater than, was at most, was at least

  4. Add an event filter to find users who took the same actions as the error you're investigating.


Similar recipes you can cook up in FullStory:

  • Did other users encounter the same console error?
  • Were other users using Safari when this error occurred?
  • Can I find users who encountered the same error while using Firefox?

Need to get in touch with us?

The FullStory Team awaits your every question.

Ask the Community Technical Support