What happens if I hit my quota?

Each FullStory plan includes a set number of sessions that you're able to capture data within a given cycle. You'll be able to view how many sessions you're able to capture, the number of sessions you've captured during this cycle thus far, as well as the exact time in which your quota will be reset by navigating to the Settings > Account Management > Subscription page in your account. 

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Once you've hit your session quota limit, data capture within FullStory will be paused until your next cycle. Before this happens though, we'll send an email notification to all account Admins as well as display a message within the UI for all users so that your team is aware. Once data capture is paused, you'll still be able to login and access previously capture sessions but no new sessions will be captured during this time period. 

Don't want to wait until your next cycle to continue capturing user sessions?

No problem! Simply reach out to your Account Executive or contact our Support team here so that we can help you find a different plan that better suits your session quota needs. 

Product analytics retention vs Session replay retention: What's the difference?

Session replay retention includes all of the session data used for searching and replaying user sessions. Product analytics retention includes 100% of the indexed data used for exploring, calculating, and analyzing historical trends. 

Understanding the difference in FullStory

Here are a couple of examples of how your Product analytics retention and your Session replay retention will impact FullStory. 

  • Session Playlist - Only sessions within your plan’s Session replay retention period will appear here. 
  • Product Analytics Tools - Metrics, Dashboards, Funnels, Conversions, and Journeys can be analyzed and explored for the full Analytic data retention period. However, associated sessions will only appear if they are within your plan’s Session replay retention.  
  • Page Insights - Page Insights will be accessible on sessions within your plan’s Session replay retention. However, underlying Product analytics data will remain for the length of your Product analytics retention. 
  • DevTools - The Console and Network tab is only available for sessions within your plan’s Session replay retention. However, underlying data in DevTools such as console errors, uncaught exceptions, and AJX error URLs will remain for the length of your Product analytics retention.

Need to get in touch with us?

The FullStory Team awaits your every question.

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