Can FullStory show me where customers are experiencing errors?

Note: If Console Data Capture is disabled in your account, FullStory will not capture errors.

Yes. With the Error Clicks Card, you'll see the button text or CSS selectors where the most javascript errors are being triggered. 

The top Error Clicks Card will appear under your search results and will correspond to your current search query.  

This card will display the button text or CSS selector of click events that triggered a javascript console error along with the number of error clicks that have been indexed on that specific text or selector. If a user in your search has error clicked on the element more than once, each of those clicks will be shown in the results. 

Click on the bars in the graph to add an error clicks filter to your current search.

Error Clicks Card 1.png

You can also see the number of users impacted by clicking on "by clicks" and changing it to "users." 

Error Clicks Card 2.png

By changing the sort method to "by users," you can see how many users were impacted by an error click on a specific element:

Error Clicks Card 3.png

Note: If you'd like some more insights into which errors are most impactful to the customer experience, you may be interested in FullStory's dedicated Conversions product, available on our Advanced and Enterprise plans.

Conversions will analyze your funnel to provide proactive, actionable insights you can use to help improve your conversion rate for different populations (like mobile).

Learn more about this feature in our Introduction to Conversions!


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