If you become aware that sensitive data has been captured in your FullStory account, follow the process outlined in this article: What to do if sensitive data has been captured
It's possible to delete individual sessions and associated Product analytics data, all information associated with a specific user, or all sessions and associated Product analytics data within a specific window from your FullStory data.
- Delete a user via FullStory application
- Delete a user via API
- Delete individual sessions
- A FullStory Admin can delete individual sessions. Access the session in playback, click on the vertical ellipsis on the user card, and delete the session.
- A FullStory Admin can delete individual sessions. Access the session in playback, click on the vertical ellipsis on the user card, and delete the session.
- Delete all sessions within a segment
- Enable detections and use the detections wizard to run a segment-based deletion.
- A FullStory Admin or Umbrella Manager can reach out to our Support team with a link to the exact segment of sessions that should be permanently deleted.
- Delete all sessions within a date / time range
- A FullStory Admin or Umbrella Manager can reach out to our Support team with the exact start and end timestamps (including timezone) for sessions that should be permanently deleted.
Note: Deleting sessions will not free up session quota. If you'd like to discuss options for upgrading to a plan that includes a higher session limit, please reach out to your Account Executive or contact our Support team here for assistance.
Additionally, once a session falls out of your Session replay retention window, it will be purged from your data and will be non-recoverable. Session replay retention deletions are processed on a rolling basis based on:
- The date of session capture
- Your Session replay retention period, which is listed in the Subscription tab of your Settings page