Monitoring beta feature usage

Description

How are users adapting to our new feature?

While a feature is in beta, ideally you are monitoring its usage, collecting constructive feedback, and making iterative improvements. Use FullStory to answer questions like "Are people finding this feature?" and "Are people easily navigating through tasks with this feature?". 

Ingredients

Instructions

  1. Use Inspect Mode to bootstrap a search for all users who have used your new feature.
    1. This might mean "Clicked on" or "Visited page" depending on your new feature's setup
  2. Watch several Clips using the autoplay FSTV feature. Begin to get a feel for how users are interacting with the feature and ask questions like:
    • Is the navigation easy?
    • Is the UX playing out in the wild as we intended?
    • Is there any low hanging fruit for UI or UX fixes?
    • How long are users interacting with the feature?
  3. Navigate back to the Segments tab and view the card visualizations related to your current search segment to analyze beta feature usage even further.
    1. Identify usage trends from the beginning of your beta period using the User Trends card.
    2. Click on the 'Add to Search' link next to Mobile on the Device Breakdown card and watch mobile sessions specific to your new feature.

Similar recipes you can cook up in FullStory:

  • How does our new feature fare on mobile vs. desktop?
  • Is anyone using that new feature we launched last quarter?
  • Is it time to sunset our Originally Awesome feature?

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