For customers paying via invoice
Please reach out to our Accounts Receivable team at firstname.lastname@example.org. We're happy to help provide any information you may need.
For customers paying via credit card
Admin users can find past and upcoming invoices in FullStory under Settings > Account Management > Subscription.
In the Subscription tab, you can add any specific information you need shown on the invoice, such as your full billing address, VAT#, or a custom PO#. Click the Update Details button to add invoice information.
Below your plan details, you will see the Invoices section. Use the View Invoice link to print or create a .pdf copy of the invoice for your records.
As a note, if you have Umbrella Management enabled, invoice details and links to historical invoices can be found in Settings > Umbrella > Manage. If you do not have Umbrella Management enabled, you will continue to see the invoice details and links to historical invoices on the Subscriptions tab.