Ingredients

• Content: Survey
• Event: Question Answered
• Property: answer
• Optional Properties: surveyName, surveyId, pageName, pageType, pageId, pageIndex, questionName, questionId, questionType, questionIndex, isRequired, npsCategory

Instructions

1. Before you begin, find the survey that you want to analyze.
2. In Fullstory, create a new metric for Unique users.
3. Under Event Filters, choose Custom Event and then Question Answered.
4. Click the Refine event by… icon to the right of the event, then configure:
   • Set the surveyName or surveyId to isolate the specific survey you want to analyze.
   • Set the questionName, questionId, or questionIndex property to isolate a specific survey question.
   • Optionally, filter to a range of values by adding the answer (real) property (if applicable). To see all answers for your survey, don't add this option.
5. At this point, you have a choice based on the type of metric that you want to display. Multiple options are provided below.

Option A: Group by numeric answers

This option will allow you to group by numeric answers so you see the most common responses.

1. In the metric configuration window, select answer (real) under Group by.

2. Click the bar chart dimensionality icon to show the number of responses for each numeric answer.

   

Option B: Group by NPS category

NPS surveys will come with a special npsCategory property that can be used to group users into promoters, passives, and detractors.

1. In the metric configuration window, select npsCategory under Group by.

2. Click the bar chart dimensionality icon to show the number of responses for each NPS category.

   

Option C: Group by multiple selection answers

For survey questions that allow for multiple selections, Fullstory will capture the answers as answer (strings).

1. In the metric configuration window, select answer (strings) under Group by.

2. Click the bar chart dimensionality icon to show the number of responses for each selection.