Show when a user started but did not complete a tour (Guide State Changed)
This recipe will help you show when a user started but did not complete a tour to track their progress and interaction using the Guide State Changed event, which only fires when the user starts, completes, or closes (abandons) a tour.
Note: Custom events that begin with "Guide..." correspond to Guides and Surveys tours.
Ingredients
- Content: Tour
- Event: Guide State Changed
- Property: state
- Optional Properties: guideName, guideId, stepName, stepType, stepId, stepIndex
Instructions
- Find the tour you want to analyze in Fullstory.
- In Fullstory, create a new segment.
- Under Event Filters, choose Custom Event and then Guide State Changed.
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Click the Refine event by… icon to the right of the event, then configure:
- guideName or guideId: Set to match the tour you intend to analyze.
- state: Set to "started".
- To exclude users who completed the tour in the same session, click Exclude.
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Under the Exclude panel, choose Custom Event and then Guide State Changed, then configure:
- guideName or guideId: Set to match the tour you intend to analyze.
- state: Set to "completed". Note that the "closed" event only fires when the guide is incomplete.
- At the top of the Event Filters section, click across any number of sessions and change it to within the same session.
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Click Apply Filters.
Relevant Help articles: