New

Icons/svgs not showing up in replays

We have a React Native app that uses svg icons, and the icons themselves will not show up in our session replays. I don’t see any reason that they should be excluded from the replays, and I have “Capture local resources” turned on (though it doesn’t seem like that covers this case), is there an additional step I need to take?

0

Comments

5 comments

  • Hey @AceNorth! Thanks so much for posting! 

    I’m sorry to hear you’re having trouble with the svg icons showing up on session replay. This particular question would be best handled by our Mobile Support team, so I’ve gone ahead and created a ticket on your behalf. They’ll be able to help you out from here!

    If you have any other questions at all, please don’t hesitate to reach out! 😊

     

    0
  • Hi @lindsay and @AceNorth - Is there any resolution to this issue? We also have a ReactNative app and the SVGs are not showing up in Android replays. They do show up on iOS. 

     

    Look forward to an update. 

    0
  • Hi @Nupur - Thanks for following up with us! 

    This issue was related to how we previously excluded the com.horcrux.svg.SvgView class within the react-native-svg library, but we have since released a fix on September 21, 2023 (release notes here). As Lindsay noted, this type of issue would be best handled by our Mobile Support team, so I went ahead and created a ticket for you there. Our Mobile Support team will follow up with you shortly to get some more information on your Android configurations. 

    Please let us know if there is anything else we could help with further. 🙂

    0
  • Hi Nupur Lagu , Kim-L & Andy North  - What was the resolution for this issue? Im experiencing the same in the android side for a React Native application even on the latests release 1.49.0.

    0
  • Hi Angel Rodriguez  

    Thanks for your query!  Alas, there's not a single resolution for this type of issue. 

    I will open a ticket for you with our Mobile Support Team so we can dig in to your specific configuration scenario to address this with you. 

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post