free plan privacy question
New
good day.
were on a free plan and i just wish to verify:
whatever form privacy exceptions i configure wont be activated
unless i upgrade the plan and click “enable”, right?
so in free plan, there’s no way to add exception
and unmask an input with class name x, right ?
thanks for your time
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Comments
2 comments
Hi @adam — Thanks for reaching out and great question!
While there isn’t a way to disable Form Privacy for FullStory Free accounts, your rule exceptions should work without upgrading to a paid plan. Please keep in mind that the privacy rules do not apply retroactively to sessions that already exist. Once you have set your exceptions, these fields will be visible only in newly indexed sessions.
If you encounter any issues with setting these exception rules for new sessions, please feel free to reach out to us at support@fullstory.com so we can dig into this further. We’d be happy to help!
thank you very much kim,
that answered my question.
ill ask support 1 specific question.
have a great day :)
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