Can i exclude data for a list of test(internal) users by email ids?

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  Lindsay Zubrickas

  December 07, 2022 19:52

  Hey @Suraj! 😊

  If you’re looking to exclude data from internal users, I would suggest blocking their sessions via IP address. When you add an IP address to the list under Settings > Data Capture and Privacy > Data Capture, any client browser with that IP address that visits your site won’t have FullStory data captured. You can read more on that here!

  If you’re looking for more information on ways to limit sessions captured, check out this Knowledge Base article here which shows a few different options on how to achieve that. 

  Please let me know if you have anymore questions! 

  -1
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  rita.isareenuruk

  December 04, 2023 03:47

  Hi @lindsay ,

  The work from home(anywhere) option makes it hard from us to block the sessions of internal staffs by IP address. Is it possible to exclude users by the email IDs like @mycompany.com?

  Thanks

  0
• 

  mohammed.sharfuddeen435

  December 04, 2023 07:46

  Hi @Suraj & @RitaI ,
  
  Hope you are doing well.
  
  We use this method to exclude internal users in our analytics. 
  
  we created the segment where we excluded all the email_id does not contain part like @mycompany.com.
  
  

  
  Or you can use bulk edit feature to copy paste all the employee. 

  

  
  Then we use this segment in all our calculations, we didn’t wanted to remove internal user as we wanted to use it for testing. 
  
  I think you can exclude these from capturing sessions by tweaking your fs.identity in data capture not sure on that. 
  
  For the dashboard and analytics perspective, you can use the above trick.
  
  Regards, 
    

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• 

  Lindsay Zubrickas

  December 04, 2023 16:14

  Hey @RitaI! Thanks so much for your question!

  Thanks for sharing that solution @Sharf! That’s definitely a great workaround if you don’t want to remove internal user data. 😊 Another solution if you want to filter them out of your segment, metric, funnel, etc. results, you'll need to configure our FS.identify() or FS.setUserVars() API calls to identify users on your site. You can then add user filters to filter out internal users based on email address or another property you've implemented to identify internal users.

  We understand many companies like yours, @RitaI, have their employees working remotely and don’t share the same IP address(es). In this instance, we have a few other options that might work for you:

  1. You can wrap the FullStory data capture script into a conditionalized "if" statement with some further capturing logic. This would require you knowing your internal users, but is the best long term solution to ensure internal user sessions are not captured.
      
  2. You can have your internal team opt-out of FullStory entirely: https://www.fullstory.com/optout/.
     This isn't the best long-term solution, because this opt-out is cookie based, and would also block capturing of their sessions on other sites, including the FullStory application. This means that if they run into any technical issues we wouldn't be able to see their session to help troubleshoot. Additionally, if they switch devices or clear their cookies, they would need to opt-out again.

   Please let me know if you have any more questions or need help implementing the above!

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  rita.isareenuruk

  December 05, 2023 03:03

  Thank you for your prompt reply and advices, @Sharf and @lindsay :) 
  
  I will ask the dev to try the first option as you suggested.

  Many thanks!
  
   

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