Monitoring a pop-up
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I am digging into various areas of our sites page loads and dead clicks. One thing I am wanting to see after seeing a couple of sessions showing a potential issue is how long a certain pop-up takes to trigger and how frequently the said pop-up is shown to determine potential impact.
We have a loyalty program, and you always have to have at least one item in the loyalty order. If a user tries to remove the last item in this loyalty template a pop-up triggers to show that they need to have at least one item at all times on the order. But I can’t seem to figure out how to set something up to see when a user sees that pop-up and a bit of time before the pop-up triggers to see how long it is taking as well as the frequency of it.
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Hi @smallspkp! It sounds like a Watched Element would be useful here. A watched element lets you search for sessions where an element appeared on the screen even if the user didn’t interact with it. Here’s more information on how to set this up: https://help.fullstory.com/hc/en-us/articles/360034693073-Watched-Elements-Can-I-search-for-CSS-elements-without-a-click-event-
After you set up your Watched Element, you could use a metric like this one to look at the average time since page load in sessions where the watched element appeared:
One important note: watched elements are not retroactive, so you’ll only be able to search for sessions using your watched element starting from the time that you create it.
Let me know if you have any further questions!
Thank you @megan ! That’ll work just fine for this!! I’ll work on getting that set up for this.
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