How to create a segment that shows an event occurring multiple times?

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Lars Wiedenhoefer

Let’s say you have a redirect event that redirects the user and let’s say multiple redirect events within the same session are not good. How would I create a segment that gives me all sessions where this event occurs more than and including 2 times?

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    Megan Ollinger

    Hey @LarsW! The best way to do this is to create a segment like this one. I’m using the Custom Event “Checkout Error” in my example. Be sure that you set the segment criteria to find people who performed these events in this order and within the same session. This will return sessions where the custom event occurred at least twice! 

     

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    Lars Wiedenhoefer

    @megan thank you for the suggestion. Sadly, this also lists sessions that have other events after the events in question, meaning Redirect followed by Redirect (the issue) doesn’t show up because Redirect followed by other events followed by Redirect is shown. And these are not issues but behavior we want to see.

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    Megan Ollinger

    Ah, I see! You’re looking for cases where those events occur directly (back-to-back) without any other steps in between. Hmm, that’s tricky! I have two ideas that could help get you close: 

    1. If these are configured as custom events, Journeys might be helpful here! Start your Journey with the redirect custom event and look for paths where users loop or repeat that step. 
    2. If not, are there common events that occur between the redirects? Perhaps you could exclude those from your search criteria to narrow your results and hopefully get a bit closer to the back-to-backs. 

    I’ll also flag this use case to our product team for future consideration! Being able to differentiate between direct & indirect paths would be useful here. 

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    Lars Wiedenhoefer

    @megan thank you so much. The journey route worked!

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