Does user session will record the dropdown selection, check box selection or radio button selection?

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I am working on the project who purchased the fullstory for the implementation, I have done some user activities in our app to test the user session replay, I have selected some checkboxes, dropdown selections and radio selections in my Ui pages but not showing the clicks, selections in FS user sessions. 

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  • Hi @Shilpa ! Thanks for the question here.

    Do you know if your FullStory account has our Form Privacy feature enabled? You can see if this feature is enabled on this page: Settings > Data Capture and Privacy > Privacy

    The reason I ask is, Form Privacy excludes radio and checkbox type inputs be default. If there are particular radio buttons or checkboxes on your site that you want to see in FullStory, an Admin on your account can add exceptions to these Form Privacy rules. Keep in mind, updates to your privacy rules will only apply to new sessions that are captured after these changes are created and saved.

    If you have follow-up questions about this, feel free to reach out to support@fullstory.com with an example session or two that contain the radio buttons and/or checkboxes that you’re unable to see in session playback. While we’re unable to create privacy rules on your behalf, we’d be happy to provide additional guidance, if needed.

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  • Hi Tym,

    Thanks for the great reply.

    As we need to see all the user interactions in session reply so I have disabled the FORM PRIVACY tab which is present in the settings, but now radio/checkbox selections can be able to capture and only few select dropdowns are capturing and few are not showing, is there any reason for this.

     

    Even actually I tried by enabling FORM PRIVACY and applied exception for the select element but no luck.

    Could you please help me on this.

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  • Hi @Shilpa ! Thanks for your response.

    This type of troubleshooting will be better handled by our Support team. Would you mind reaching out to them at support@fullstory.com? Please include all of the details you’ve shared here in your email to them and feel free to link them to this post as well.

    Thank you!

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