Feature: Email notification when a metric goes down
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Hi everyone,
I would like to set up a feature that notifies me via email when a funnel or metric goes down. Do you know if Fullstory has it?
It was a question/answer because I just found it. In case It might help you: https://help.fullstory.com/hc/en-us/articles/360020828653-Introduction-to-Alerts
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Hi @Celia.hegi- thanks so much for reaching out! 🙋🏼
That’s a great question. While we don’t currently have a way to trigger a notification email (or Slack message) from Funnels or Metrics, we recommend translating your Funnel or Metric filters to a set of conditions in a new Segment and create a new Alert for that Segment. This will notify yourself in-app, via email, or to a specific Slack channel (provided that you've set up the Slack integration) whenever the daily, weekly, or monthly active users in that Segment hit a specified threshold. If you aren’t sure whether you can translate the Funnel or Metric to a Segment, please don’t hesitate to reach back out with more context and I can provide more insight into how you can achieve that.
That said, our team has definitely heard this request before and is actively thinking through solutions! I'll let them know that this is important to you to make sure you're the first to know when a solution is ready. 😊
I get a weekly email in my inbox informing me about various metrics, etc that went down or had any fluctuations. How is this email curated? is it default template? Can I customize it?
@AayushiSharma that’s your FullStory Digest, which you can add (or remove) Segments with the toggle (see image below):
You can also change that to Daily, Weekly, or Off depending on your preferences, and that’s in Settings > Account Management > Notifications
Hope this helps!
Are the options in the Digest segments customisable? Or is this a static list that we can chose from?
Yup, customizable. You would subscribe to or unsubscribe from each Segment that you want on your Digest.
Thanks for chatting in,@AayushiSharma- @stevenshyne is correct! That is your FullStory Digest and you can customize both the frequency as well as the content by following or unfollowing segments.
I’ll add in this link here for reference on how to make those changes. 😊
@lindsay - Do we have any case studies on how B2B companies are using and leveraging full story?
Hi @AayushiSharma! 😄
Great question! You can read up on case studies by heading to the FullStory website and reviewing the Customer Stories listed in the Resources section. If you’re specifically looking for B2B companies, I’d start with SaaS customer stories here.
Out of curiosity, is there anything specific you are looking for examples of, or are you just looking for general inspiration? Happy to help!
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