See multiple elements clicked in one use session

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James Toal

Hey, I am looking to check if a user has clicked two check boxes in the same session.

For example in this screenshot. I am able to get back all the numbers for each one separately, but I want to see if a user has clicked 2 of these in one user session. Anyone done this before? (Note I dont want to add the two between multiple user sessions). Thanks! :) 

 

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    Megan Ollinger

    Hey @James Toal! This is a fun one. If you’re looking for clicks on two specific checkboxes, you could run a search like this that looks for users who clicked on box 1 and box 2 in this order and within the same session. (Note that I’m using general selectors here for the sake of example, but your search should be specific to your element setup).

    If you’re looking for clicks on any two checkboxes, I’d recommend using “or” logic to build this out a bit further! So here we’re looking for users who clicked box 1, 2, or 3 AND box 1, 2, or 3 again. Keeping your settings on in this order and within the same session is key.

    Note that this may also uncover a few edge cases where users click on a checkbox, deselect it, and then reselect it. Those re-selections would technically meet your search criteria as well. 

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    Lars Wiedenhoefer

    @James Toal the above solution definitely lets you find the scenario you outlined. If you are looking for the precise count of people who did select exactly as you specified, I see two ways you can succeed here on top of Megan’s solution:

    • define backend events that send event properties 
    • knowing your installation well, I would suggest this solution: set up segments in Pendo (which has a robust AND logic in the segment builder) and traverse from Pendo to Fullstory using the included link if you want to analyze the customer behavior
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    Steven Shyne

    @James Toal I might have one other thing to consider too – often times in web dev we reuse elements, which is totally expected and normal as it lets us build faster, BUT what might happen as a result is it’ll confuse FullStory if there is no uniquely identifying properties. 

    One thing that I know has helped with other clients is adding accessibility content to the back end (alt text, etc.), which can support unique identification of elements in FullStory AND users who rely on assistive technology to use your products – win win!

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