Full Story shows image . . . but user shows "image not found" icon

Answered

We have a testing website. Some math questions have images. When I watched the student's test session, no problems in FS. All the images loaded correctly. 

BUT . . . the parent sent a photo of the screen showing one of those “missing image” icons instead of the image itself. 

So the student actually saw something that I cannot see on FS. 

What would explain this? I thought FS was showing us what the end user actually sees. 

Thanks for the insight!

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  • Hi Sheila Griffith ! Thanks for your post.

    This question is being handled in the Support ticket you created for us. Please refer to that ticket for answers and share any follow-up concerns or questions there. Thanks!

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