Wrong website being shown
Answered
My account is suddenly showing me sessions from a completely different photographer in charlotte nc. I’m a photographer in San Diego ca. I have no idea how this happened or how to fix it.
0
Comments
1 comment
Hi Elizabeth Incrocci !
That definitely is odd! Whilst very rare, we have very occasionally seen this occur if perhaps someone has made a typo in their Fullstory org ID when deploying on their own site, or if the other website has perhaps copied your source code (with your Fullstory snippet included).
To resolve this, you'll want to head to your Data Capture Settings in Fullstory, and turn off capture for “All Other Domains”. This ensures you're only capturing sessions on the intended domains you've added there.
If you do want to delete the rogue sessions, please reach out to our Support team and we can assist with next steps.
Please sign in to leave a comment.