Allow admins to update a user's name/email instead of having to deactivate and recreate

Answered

Right now it is not possible to make updates to a user's information, such as their name or email. This means that if a user within FullStory has a name/email change, their existing account has to be deactivated, then a new invite sent to their updated email, and then an admin needs to manually re-associate existing resources from their old email to the new one. This is incredibly tedious and not in keeping with the vast majority of platforms.

There needs to be an option to update an existing user's name/email that retains all their current access and resources with minimal manual effort from an admin perspective.

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Comments

1 comment

  • Hi Dean Toland ! Thanks so much for sharing this feedback with us.

    Our team is definitely aware that this process is quite tedious and not intuitive at this time. I've gone ahead and added a +1 to this internal feature request on your behalf as other Fullstory customers have shared similar frustrations. 

    Please don't hesitate to reach out if you have any further questions or suggestions we can assist you with.

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