New Visitor indicator
Answered
What is your rule in showing of “New Visitor!” flag in every session?
Because I have checked and can see that every session of same user indicates that they are new visitor well in fact they are not. I can see same place and same IP.
Sample:
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Comments
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Hi Anna Camille Ramirez !
Thanks for reaching out. This definitely isn't expected behaviour that every session would show up as “New Visitor” if they aren't truly a new visitor to your platform.
If this is occurring incorrectly, in the past we've seen this can be a result of either some robot/crawler activity being captured, or it can also indicate incorrect implementation of the Identify Users API. For instance, if it's being incorrectly called for anonymous users this can cause some wonky results.
That said, this would require some investigation to help troubleshoot that for you, so I'm spinning up a Support Ticket for you so we can take a closer look, and we'll follow up for you there shortly.
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