Support is on holiday vacation, so no one to answer support tickets??
Answered
We have a problem with session playback being broken due to some issue with asset uploading. It is impossible to debug this problem on our own.
We opened a support ticket but got an auto reply that the company is on vacation until 1st of January.. meanwhile we can't use the product.
What are we supposed to do?
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Hi Kostantin,
Thank you for reaching out and sharing your concerns. I want to let you know that our support team is currently providing limited coverage due to a company-wide holiday. We apologize for any delays in our response and appreciate your patience and understanding during this time.
Rest assured, we have received your support ticket, and we just sent you a reply with some follow up questions.
If you find that you need more immediate assistance, we do offer a premium support option that provides faster response times and additional support resources. Please let us know if you’re interested in learning more about this option, and we’ll be happy to provide further details.
Your satisfaction is important to us, and we’re committed to resolving your issues as quickly as possible. Thank you for your understanding and support.
Best regards,
Steve
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