Input submit tracking
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I'd like to track users who submit a text field. Users can submit their text by clicking a ‘Send’ button or by hitting ‘Enter’ using their keyboard.
The 1st action can be easily tracked using the click event, however I'm not sure which event/action to use to track users who don't click but use the ‘Enter’ key instead?
Thank you
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Hi Charlotte Vidaud
Thanks for joining our Community!
Fullstory doesn't explicitly have a keystroke listener in place, as this can cause privacy concerns.
Typically when users submit text there will be an action that happens we can use for tracking a flow, e.g. a user searches for a product and is taken to a search results page.
Have you been able to test out how pressing the enter key looks on your end by grabbing your own session via the FS('getSession') API to see if the 'Enter' keystroke is indexed in your session? If it isn't, you may want to consider working with your developers to implement a custom event.
If you're still feeling unsure, please create a ticket and provide further details such as a site we can access, or a link to a session and the support team will take a closer look to see what we can recommend.
All the best,
Gemma
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