High latency issue on react native mobile app integration for go live session replay feature.

Answered

I have followed the guide and made the changes as per the developer doc.
https://help.fullstory.com/hc/en-us/articles/360052419133-Getting-Started-with-Fullstory-React-Native-Capture
https://developer.fullstory.com/mobile/react-native/
But i am facing high latency issue or no real-time update with go live session replay feature in mobile app and even i am not able to see the go live button on the session replay. I tried the same for my webapp integration using browser sdk it is working fine and i am able to see the live stream for webapp with low latency. 
Can you tell what is the issue with the mobile app integration with the go live feature.

Kindly, can you help me guide through this issue with react native mobile integration.
Thanks

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Comments

1 comment

  • Official comment

    Hello Vaibhav Bajoriya 

    Thanks for reaching out! At this time, the ‘Go Live’ feature in playback is only supported for web. We call this out in our help article Using Fullstory Go Live:

    Fullstory Go Live is only available for sessions recorded via the browser. Fullstory for mobile applications does not support Go Live functionality.

    I'm sorry we don't have better news about this at the moment, but we'll be happy to share this feedback with our product team. If you have any additional questions, please let us know.

    Thanks,
    Allegra

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