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Hania Simpson

 Fullstory Certified
 Fullstory Support
  • Total activity 17
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Activity overview

Latest activity by Hania Simpson
  • Hania Simpson commented,
    Official comment
    1. Community
    2. General Discussion
    3. Time of day web traffic insight

    Hi Jamie Rust !Thanks for reaching out.A standard metric trend graph (with an hourly cadence applied) is going to plot every single hourly period within your chosen time-range. So if you've chosen ...

  • Hania Simpson commented,
    1. Community
    2. General Discussion
    3. Funnel Inactive time

    Hi Tony Raitano !Whilst we don't have a way to personally notify you when new features are released - I would recommend bookmarking our release notes where you can keep up with the latest product u...

  • Hania Simpson commented,
    Official comment
    1. Community
    2. Search & Segments
    3. Creating a segment of Users using OR logic

    Hi Dan Jenner !I'm afraid it isn't currently possible to use OR logic in respect of user filters. I've gone ahead and added a +1 to this internal feature request on your behalf as this is feedback ...

  • Hania Simpson commented,
    Official comment
    1. Community
    2. General Discussion
    3. New Visitor indicator

    Hi Anna Camille Ramirez !Thanks for reaching out. This definitely isn't expected behaviour that every session would show up as “New Visitor” if they aren't truly a new visitor to your platform.If t...

  • Hania Simpson commented,
    Official comment
    1. Community
    2. General Discussion
    3. Funnel Inactive time

    Hi Tony Raitano !You're spot on that the solid yellow line in session playback indicates periods of inactivity. Whilst this is something we track in Fullstory, and something you can utilise in vari...

  • Hania Simpson commented,
    Official comment
    1. Community
    2. API + Integrations
    3. Join the FullStory destinations catalog.

    Hi gabriel miro ! Thanks so much for reaching out.You can fill out our partner application form here with the details of your tool, and if there's interest, our partnerships team will be back in to...

  • Hania Simpson commented,
    1. Community
    2. General Discussion
    3. Click-through rate and add to cart rate

    That's fair feedback Israel Bautista!I've fed that back internally for you, so our teams can certainly bring this into consideration as we plan our developments. Thanks for taking the time to share...

  • Hania Simpson commented,
    1. Community
    2. General Discussion
    3. Click-through rate and add to cart rate

    Hi Israel Bautista,Glad to hear the suggested metric may be of some help!Regarding Click-through rates (CTR) - generally this is calculated based on the number of people who clicked on the relevant...

  • Hania Simpson commented,
    Official comment
    1. Community
    2. General Discussion
    3. Click-through rate and add to cart rate

    Hey Israel Bautista ! Great question.Whilst we do have a few Add to Cart related metric recipes in the Fullstory Cookbook , I can definitely share your feedback internally regarding having a templa...

  • Hania Simpson commented,
    Official comment
    1. Community
    2. Data Management
    3. Wrong website being shown

    Hi Elizabeth Incrocci !That definitely is odd! Whilst very rare, we have very occasionally seen this occur if perhaps someone has made a typo in their Fullstory org ID when deploying on their own s...