The FullStory App for HelpScout lets you see the most recent sessions for the customer who submitted a ticket. You'll need to do two things to get set up:
We'll cover both below.
Before you begin, you’ll need your secret FullStory API key to connect your FullStory account with HelpScout.
To find it, log into FullStory, click the Settings tab in your left-hand sidebar, then select Integrations & API Keys. If there’s already a key listed there, great! If not, click the Generate button to create a new key, then click Save API Key. Copy the key to your clipboard so you can paste it into HelpScout.
In order for the integration to work, FullStory needs to know the email address of visitors when they come to your site. This means using either FS.setUserVars() or FS.identify() to identify users and set the
That’s it! When you open a ticket, you will see the FullStory widget in the Customer Profile sidebar on the right. If the user who submitted the ticket is found in FullStory, we’ll show links to their most recent sessions.
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