When FullStory is deployed on your site, it's possible that your script is deployed successfully, but that recording is being blocked by FullStory's servers. When this happens, you'll get a numeric
reason_code as to why it was blocked.
To test this, load the page in question with Chrome's Network developer tools open. If you search for fullstory, you should see a request to page. If recording is successful, you'll get an HTTP status code of 200 in return. If recording is blocked, you'll get a 202 status code in return. Click on the name of the request and then choose the Response tab to see the reason_code.
Here are the reasons the script may be blocked:
|1||Account does not exist||Install the recording script again to make sure you have the correct org.|
|2||Account disabled||The account has been disabled. Contact us to learn more.|
|3||Over quota||You've exceeded your session quota. See What happens if I hit my quota before the end of the billing cycle?|
|4||Domain Filter||You've blocked this particular domain. See Can I disable recording for a specific domain?|
|5||IP Filter||You've blocked this particular IP address. See Can I block unwanted sessions by IP address or User-Agent or bot?|
|6||User Agent||You've blocked this particular User Agent. See Can I block unwanted sessions by IP address or User-Agent or bot?|
|7||Geography||You've blocked this particular geolocation. See Can I block or allow session recordings based on geography?|
|8||Traffic Ramping||If you have a large quota, we gradually ramp up your traffic level as you get started. Contact us is you believe this is affecting you.|
|10||Opt Out Cookie||The user has globally opted out from being recorded.|
|11||Invalid Recording Script||The recording script on your site is outdated. Re-install the recording script from your account settings page.|
|12||User actively being deleted||You've deleted this user from FullStory, and FullStory will block recording while the user is being deleted. See How do I delete a user?|
The FullStory team awaits your every question.Contact Us