FullStory for Mobile Apps - Privacy Settings & Apple Questionnaire

A Step-by-Step Guide to FullStory & Apple’s New Privacy Questionnaire

As of December 8th, 2020, iOS application owners are required to update their privacy policies in the App Store to denote the data types that their application and any embedded third-party SDKs collect, along with the purpose for which it is collected. Your privacy policy is accessible from your app page in the App Store.

This article should be used as a guide to answer Apple’s new Privacy Questionnaire for applications in the App Store with the FullStory SDK installed.

Note: Collecting user's email, name, or other PII within FullStory is entirely at your discretion. Additionally, the guidance provided below only takes FullStory’s impact into account. These recommendations do not encompass functionality native to your application or any other third-party SDKs installed in the application.

Data Collection

Data Collection Questions

Recommended Response

Do you or your third-party partners collect data from this app?

Yes, we collect data from this app

Types of Data Collected

Recommended Response

Name

Email Address

Phone Number

 

Physical Address

 

Other User Contact Info

 

Product Interaction

Advertising Data

 

Other Usage Data

 

Crash Data

Performance Data

 

Other Diagnostic Data

 

Other Data

 


If you are collecting Name and Email Address
, you'll need to complete the Name and Email Address sections before moving onto the Product Interaction and Crash Data portions of the questionnaire. 

Otherwise, if you do not collect Name and Email Address user data, you can skip to the Product Interaction and Crash Data sections.

Name

Name Usage Questions

Recommended Response

Third-party Advertising

 

Developer’s Advertising or Marketing

 

Analytics

Product Personalization

 

App Functionality

 

Other Purposes

 

Additional Name Questions

Recommended Response

Are the names collected from this app linked to the user’s identity?

Yes, names collected from this app are linked to the user’s identify

Do you or your third-party partners use names for tracking purposes?

No, we do not use names for tracking purposes

 

Email Address

Email Address Usage Questions

Recommended Response

Third-party Advertising

 

Developer’s Advertising or Marketing

 

Analytics

Product Personalization

 

App Functionality

Other Purposes

 

Additional Email Address Questions

Recommended Response

Are the email addresses collected from this app linked to the user’s identity?

Yes, email addresses collected from this app are linked to the user’s identify

Do you or your third-party partners use email addresses for tracking purposes?

No, we do not use email addresses for tracking purposes


Product Interaction

Product Interaction Usage Questions

Recommended Response

Third-party Advertising

 

Developer’s Advertising or Marketing

 

Analytics

Product Personalization

 

App Functionality

Other Purposes

 

Additional Product Interaction Questions

Recommended Response

Is the product interaction data collected from this app linked to the user’s identity?

Yes, product interaction data collected from this app is linked to the user’s identify

Do you or your third-party partners use product interaction data for tracking purposes?

No, we do not use product interaction data for tracking purposes

 

Crash Data

Crash Data Questions

Recommended Response

Is the crash data collected from this app linked to the user’s identity?

No, crash data collected from this app is not linked to the user's identify

Do you or your third-party partners use crash data for tracking purposes?

No, we do not use crash data for tracking purposes

 

 

Final Result

If you are collecting Name and Email Address, the final result should look like the following:

Screen_Shot_2020-12-17_at_8.30.13_AM.png

If you have additional questions about privacy in FullStory, check out our Privacy Policy for more information.

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