FullStory for Mobile Apps - Privacy Settings & Apple Questionnaire

A Step-by-Step Guide to FullStory & Apple’s New Privacy Questionnaire

As of December 8th, 2020, iOS application owners are required to update their privacy policies in the App Store to denote the data types that their application and any embedded third-party SDKs collect, along with the purpose for which it is collected. Your privacy policy is accessible from your app page in the App Store.

This article should be used as a guide to answer Apple’s new Privacy Questionnaire for applications in the App Store with the FullStory SDK installed.

Note: Collecting user's email, name, or other PII within FullStory is entirely at your discretion. Additionally, the guidance provided below only takes FullStory’s impact into account. These recommendations do not encompass functionality native to your application or any other third-party SDKs installed in the application.

Data Collection

Data Collection Questions	Recommended Response
Do you or your third-party partners collect data from this app?	Yes, we collect data from this app
Types of Data Collected	Recommended Response
Name	✓
Email Address	✓
Phone Number
Physical Address
Other User Contact Info
Product Interaction	✓
Advertising Data
Other Usage Data
Crash Data	✓
Performance Data
Other Diagnostic Data
Other Data

If you are collecting Name and Email Address, you'll need to complete the Name and Email Address sections before moving onto the Product Interaction and Crash Data portions of the questionnaire.

Otherwise, if you do not collect Name and Email Address user data, you can skip to the Product Interaction and Crash Data sections.

Name

Name Usage Questions	Recommended Response
Third-party Advertising
Developer’s Advertising or Marketing
Analytics	✓
Product Personalization
App Functionality
Other Purposes
Additional Name Questions	Recommended Response
Are the names collected from this app linked to the user’s identity?	Yes, names collected from this app are linked to the user’s identify
Do you or your third-party partners use names for tracking purposes?	No, we do not use names for tracking purposes

Email Address

Email Address Usage Questions	Recommended Response
Third-party Advertising
Developer’s Advertising or Marketing
Analytics	✓
Product Personalization
App Functionality	✓
Other Purposes
Additional Email Address Questions	Recommended Response
Are the email addresses collected from this app linked to the user’s identity?	Yes, email addresses collected from this app are linked to the user’s identify
Do you or your third-party partners use email addresses for tracking purposes?	No, we do not use email addresses for tracking purposes

Product Interaction

Product Interaction Usage Questions	Recommended Response
Third-party Advertising
Developer’s Advertising or Marketing
Analytics	✓
Product Personalization
App Functionality	✓
Other Purposes
Additional Product Interaction Questions	Recommended Response
Is the product interaction data collected from this app linked to the user’s identity?	Yes, product interaction data collected from this app is linked to the user’s identify
Do you or your third-party partners use product interaction data for tracking purposes?	No, we do not use product interaction data for tracking purposes

Crash Data

Crash Data Questions	Recommended Response
Is the crash data collected from this app linked to the user’s identity?	No, crash data collected from this app is not linked to the user's identify
Do you or your third-party partners use crash data for tracking purposes?	No, we do not use crash data for tracking purposes

Final Result

If you are collecting Name and Email Address, the final result should look like the following:

Screen_Shot_2020-12-17_at_8.30.13_AM.png

If you have additional questions about privacy in FullStory, check out our Privacy Policy for more information.