Level-up with FullStory

Learn how to use FullStory to solve problems, find answers, and optimize your digital experience.

 

Hosted by FullStory's Customer Success team.

*Not a FullStory customer? Reach out to request a product demo and get info about our plans. 

 

FullStory 101

1-hour Training Webinar

Who's it for?

  • All new FullStory users and admins
  • Little to no experience with FullStory

What will we cover?

  • Create meaningful Segments 
  • Navigate Session Replay
  • Fundamental features and and use cases for FullStory
or

 

FullStory 101 International

*UK Friendly time offering

1-hour Training Webinar

Who's it for?

  • All new FullStory users and admins
  • Little to no experience with FullStory

What will we cover?

  • Create meaningful Segments 
  • Navigate Session Replay
  • Fundamental features and and use cases for FullStory
or
 

 

FullStory 201

30-min Training Webinar

Who's it for?

  • FullStory users and admins who are looking for additional value
  • Moderate level of experience with FullStory
What will we cover?
  • Identifying business needs you can address with FullStory
  • Building advanced segments, tied to business value
  • Analyzing the data to help guide decision-making and take action outside of FullStory
or

FullStory Account Administration

30-min Training Webinar

Who's it for?

  • Anyone with admin level permissions in FullStory who will be responsible for adding users, setting privacy rules, and integrating with other tools
  • All levels of experience with FullStory

What will we cover?

  • Determining your privacy needs and setting privacy rules in FullStory
  • Overview of installing the snippet
  • How to identify users, send over custom user data, and integrations

FullStory Private by Default

30-min training webinar

Who's it for?

  • FullStory admins tasked with ensuring end-user privacy
  • Technical team members who may need to implement code-first privacy rules
  • All levels of experience with FullStory

What will we cover?

  • How to audit your existing privacy rules
  • How Private by Default may affect search and segmentation
  • How to apply privacy rules in your front-end code or with FullStory's in-app tools
or

Customer Success Office Hours

1:1 Session (30-min)

Who's it for?

  • FullStory users and admins who have completed FullStory 101 and 201

What will we cover?

  • Any strategic question you have about understanding FullStory data or applying it to your business. Our experts, the FullStory Customer Success Managers, will help you meet your goals

Intro to FullStory Conversions

30-min Training Webinar

Who's it for?

  • FullStory users who are part of an Enterprise plan (or trial) who are new to Conversions
  • Moderate level of experience with FullStory

What will we cover?

  • How to find meaningful funnels on your website
  • How Conversions Opportunities are generated and how to understand their root causes
  • Watching sessions to verify hypotheses and share empathy-rich insights across your org

*Note: FullStory Conversions is currently only available on our Enterprise plan.

Watch now

or 

Register for a live session

FullStory for Customer Support Roles

30-min Training Webinar

Who's it for?

  • FullStory users who work in customer-facing roles such as call center or online support specialists
  • All levels of experience with FullStory

What will we cover?

  • How to integrate FullStory with your day-to-day support workflow including custom identification techniques
  • How search and session replay can cut down the back and forth between you and your customers as well as you and your engineering teams
  • What support tools FullStory can integrate with and how to do it
or

FullStory for Product Managers

30-min Training Webinar

Who's it for?

  • FullStory users who work in product management and want to use FullStory to quantify feature engagement
  • Moderate level of experience with FullStory

What will we cover?

  • How to use FullStory search to find engagement with key features
  • How custom events can help you gain more value from FullStory
  • The quantitative potential of FullStory as product analytics

Need to get in touch with us?

The FullStory Team awaits your every question.

Contact us