Getting Median Loading time for Page
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I want to get the metric that will tell me the Median Load time for the Page, Also when the user clicks on button, how much time it will take to load the page for next actions/ saving information.
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I am getting this if I try this property along with metric as “Median”
Hi @ADITYA ! Thanks for reaching out.
As you noted, the page load time property requires you to utilize one of the filtering options shown in that error. In your metric event filter, you’ll want to be sure to use one of those event options. If you’re interested in the page load time for a specific page or URL, you can add a dependent criteria filter to that event filter. For example:
Depending on what the end-user experience is after they click the button in question, you could utilize the a metric like the one shown above to determine what the page load time is after they click that button by adding the page/URL that loads after the button click as the event refinement.
Let us know if there’s anything else we can assist you with!
Thanks for your answer @Tym .
For what the end-user experience is after they click the button as you mentioned “adding the page/URL that loads after the button click”. But the Page/URL both remains the same, that button just goes in spinning mode by making the page blur till the time it is spinning wheel of saving the info. / or calculating something.
I want to know that median time taken after user clicked button and it goes into spinning mode.
Basically after the button gets clicked it goes in this mode.
Even when normal page gets loaded, after few milliseconds it always goes in this spinning mode.
Does this includes in Page Load or not?
If not how to calculate the time of this spinning wheel, while page gets opened or after any button gets clicked?
Hello @ADITYA
Gemma here - Thank you for coming back to us!
We have a help article which explains Page Load in more detail but this wouldn’t include the time a spinning wheel like the example from your screenshot was being displayed.
If you want to track how long this loading icon was being displayed to a user for, you may need assistance from an admin user to configure a watched element instead.
Watched Elements provide additional insight for elements where a user may not interact with them and includes data on time visible / rendered, which sounds like a good fit for your use-case.
Please let us know if there’s anything else that comes to mind you think the Community can help with :-)
Thanks @Gemma ,
I believe, This is super helpful for my use case.
I was going through multiple post around Watched element now, and came around this post
In this reply, according to the snip of metric they are calculating the average time that watched element was present once the page gets loaded. But my use case is can we see the average time particular watched element was seen after any particular button was clicked.
Since for us, single page contains multiple button and different buttons have different spinning time. So Instead of adding a refine event as “Page” (where it will show the aggregation of all times when spinning wheel comes irrespective of clicked button) we want that metric to show this average time after particular button is clicked.
TIA!!
Hello @ADITYA
It may be worth working with an admin user to set up a Watched Event to get some data in FullStory to see if we can help you get the timings you’re looking for.
It is possible to create a metric and apply a custom segment to outline the steps you want a user to follow to narrow down which users are included in the results.
As I’m not familiar with your site, it could be tricky if the same user is clicking multiple buttons and seeing the same type of spinner in a single session.
Is the wording in the message the same regardless of the button clicked? If not, perhaps your developers could add an attribute in the CSS selector to make tracking more specific. If the text is the same, do you think your developers could send some data to FullStory using a custom event instead?
If you have any follow up questions, please let us know but we may need to work with the support team to take a closer look at some examples in your account rather than provide general advice on the community :-)
Thanks @Gemma
Once we have custom event (that has been sent to FS after that spinner completed), Would we be able to get the metrics of time taken b/w two custom events, like max time taken, min, avg. etc?
Hi @ADITYA ,
Thanks for coming back to us.
If you went down the route of using a watched element, you could easily track the min, max, average time this was displayed to a user with the Time Duration Rendered option, like this:
*For your use-case this would likely require an attribute to be included in the loading spinner so you have a way to identify which button was pressed prior / what is trying to load.
You can change the metric dropdown to Min, Max, Median etc.
A quick and easy way to get a median time would be to use a funnel. Once you create a funnel with 2 steps which has users in the results, you will automatically see the Median time to convert populated.
I think these two options would be the best I can recommend on the Community forum but if you want us to dive into your account to take a closer look, please reach out to the support team and we’ll be happy to dive deeper to see if we have more specific recommendations for you :-)
Gemma
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