Salesforce and Fullstory Capabilities
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What are all the features of fullstory Salesforce integration? We have this integrated to Contacts currently.
Is it only for associating recorded sessions? Can we display or integrate any kind of metrics here? It would be great to have more than listed sessions if thats possible, specifically for users on Salesforce without access to fullstory. Is this better achieved with GA?
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Hi @ephilipp,
Thanks for writing in! You’re correct that both of our current Salesforce Integrations (Classic and Lightning) are for session URLs.
Due to security and product limitations, there isn’t a way to host objects such as metrics elsewhere for unauthorized users to view. Even with our Guest users, they can only view sessions that are shared via share link. Within a specific shared session view they can see user details as well as share and see session notes. They do not have access to the main FullStory UI, search, segments, Page Insights, or any settings.
Please let us know if you have any further questions!
Best,
Amy
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