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@everyone - Very Good Morning!
I would like to know does user id changes when the page url changes in FS. In my customer journey, I was planning to see the same user id on the order confirmation page as they were in cart page. For instance, if user id 12345 was in cart page and bought the product then I was expecting to see the same user id in both the page urls however it is not the case. Could you please guide.
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Hello @ASH ! Thanks so much for reaching out to us.
From what you describe, it sounds like there may be an issue with the way FS.identify has been implemented on your site.
I’m going to go ahead and spin up a ticket on your behalf so that our support team can ask for some example sessions to take a closer look. We will be in touch soon!
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