Track users in Incognito mode?
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Is there a way to track users in Incognito mode? I’m assuming this wouldn’t pull their user ID information across, but does FS aggregate all ‘private’ users into one group (and if so, how do I find them). So I’d at least be able to say, “XX users or % are using private/incognito mode”? Thx!
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Hey @RBDan! Thanks so much for your question! 😊
I'm afraid it isn't possible at this time to identify in FullStory whether a user was in an incognito window or not.
When it comes to incognito mode, the only difference is that we don't store a cookie for these sessions. I'm sorry that there isn't a more obvious indicator when watching sessions that took place in incognito mode! If this raises any additional questions, please let us know.
That said, I'd love to learn a bit more so we can pass this along to our Product team for consideration. Would you mind sharing a bit more about why you’d like to track this?
Thanks!
Hi Lindsay, just need some basic measurement to track how many users are utilizing our saas product in incognito mode vs not. Even just a basic ‘# of users’ or ‘%’ would be great. Having it as an option to segment the users by this option would be helpful as well.
Thx!
Hey @RBDan! Thanks so much for sharing that with me!
I can see how this would be helpful information to have! I’ve submitted a feature request on your behalf to our team. 😊
Thanks again for following up and please let me know if you have any more questions!
@lindsay I’d also be interested in seeing a count of how many users are in Incognito windows. Thanks!
Hi @fullstory0183,
Thanks for letting us know you’d also be interested to see a way to track Incognito users in FullStory. We’ve gone ahead and shared your feedback so our product team can see more customers would like to have this ability for reporting 🙂
Please let us know if there’s anything else we can help with!
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