Who can use this feature?
- Available with all plans.
- Available for admins, architects, explorers, and standard users.
StoryAI summary notes use generative AI to automatically create recaps of key points from a user's session. This makes it easier to understand important actions visualized in session replay and reduces the manual effort needed to summarize user behavior when sharing notes with teammates.
Using summary notes
The option to have Fullstory generate the summary of the noteworthy moment in the session automatically can be found within the “Note and Share” function of session replay.
When you click “summarize with AI,” Fullstory will return a summary of what happened around the time you paused the session to write the note. Here’s an example of what the summary could look like:
You can simply click “Save” to save the note as-is, or you can edit or add to it. For instance, you may want to tag a specific teammate to receive the note by typing “@” and their username.
Once you close out an AI powered summary note, you’ll be prompted to provide feedback. This helps our Product team know what’s working well, and identify opportunities to improve the experience. We appreciate any feedback you have to share!
Processing data for session summaries
Your data will always remain your data. Your data is not used by any of our sub-processors to train their generative AI models. StoryAI features in Fullstory are powered by Google Gemini. Google is a required sub-processor for data storage and processing, per Fullstory's data processing agreement. Google's policy on generative AI and data governance can be viewed here.
Summary notes is one of many features of StoryAI that will empower teams to work smarter. You can browse other AI features or have an admin user opt in or out of these features for your organization by navigating to Settings > StoryAI Features within your Fullstory account.