- StoryAI Opportunities and Ask StoryAI included with StoryAI Premium.
- StoryAI Session Summaries included with Enterprise and Advanced plans.
- See individual feature documentation for plan availability and user role requirements.
StoryAI is a suite of generative AI features integrated into Fullstory to streamline behavioral data analysis and uncover deeper insights.
StoryAI Core
The core set of StoryAI features includes:
- Session summaries - Make the most of your behavioral data by condensing lengthy sessions into actionable takeaways. Included with Enterprise and Advanced plans.
- Summary notes - Share context about what the user is doing and experiencing without needing to figure out all the details.
- Selector optimization - Trim selectors down to the most stable option for elements.
- Suggested pages - Review pages that match common behavioral patterns.
- Suggested elements - Discover and label key data components with automated suggestions.
- Recommended object names - See suggested names based on object definitions.
StoryAI Premium
StoryAI Premium provides prioritized opportunities and direct answers, helping teams overcome lengthy analysis times and data overload. StoryAI Premium features include:
- Opportunities - Proactive identification and management of digital experience issues, including:
- Ask StoryAI - An AI-powered analyst built into your Fullstory workflow. You can find Ask StoryAI in the following areas:
Reach out to a member of your account team to learn more about bringing StoryAI Premium to your organization.
AI insights outside of Fullstory
StoryAI isn't the only way to combine the power of AI with your Fullstory behavioral data. With Fullstory Anywhere: Activation, you can bring generative AI session summaries to wherever you need them the most. Customers are using Activation to empower support agents with tailored session data, enable personalized marketing automation, stream behavioral data to their preferred customer analytics platform, and more.
Data security and privacy in StoryAI
Your data will always remain your data. Your data is not used by any of our sub-processors to train their generative AI models. StoryAI features in Fullstory are powered by Google Gemini. Google is a required sub-processor for data storage and processing, per Fullstory's data processing agreement. Google's policy on generative AI and data governance can be viewed here.
Security is a critical component of StoryAI. Fullstory has achieved ISO 42001 certification for AI governance. See Fullstory's security overview to learn more.
Opt out of StoryAI
Fullstory account admins can opt out of StoryAI features by going to Settings > StoryAI Features.
- Global opt-out: Click Opt-out of StoryAI to disable all StoryAI features.
- Per-feature opt-out: Toggle the On/Off selector next to each feature to enable/disable StoryAI.